Harlequin's global Mission Statement is: 

"We create entertaining and enriching experiences for women to enjoy, to share, and to return to".

In addition, the Australian office has adopted the following core values – these values are intrinsic in all our activities, both internal and external.

Leadership:  ensuring individual and team success
Encouraging everyone to exercise leadership skills, lead by example, and train others in these skills to ensure the team’s success.

Being trustworthy, open and always acting with integrity
Communicating openly and honestly, and protecting the confidence of others to build trust.

Good finding:  showing care, respect and understanding
Removing the negative influences (do not tolerate criticising, condemning or complaining).

Commitment to customer relationships
Committing to the relationships we build with our customers - both internally and externally.

Fostering an environment of creativity and fun
Providing and developing a “buzz” in the office encouraging creativity and fun in everything we do

Each year we recognise the success of individuals within our business who have made outstanding contributions to Harlequin's success by awarding Values Awards for each of our five Values.